Discover everything you need to know about the OptionSet Wrapper component in Dynamics 365. Learn how to use it to add color-coded choices, customize lead forms, and more. This comprehensive, beginner-friendly guide will help you get started! Understanding the OptionSet Wrapper Component in Dynamics 365 The OptionSet Wrapper component in Dynamics 365 offers a powerful … Read more
A Beginner’s Guide to Microsoft Dynamics 365 Customer Service Curious about Microsoft Dynamics 365 Customer Service but not sure where to start? This comprehensive guide is designed for beginners who want to understand how Microsoft Dynamics 365 can transform customer service. This solution is an all-in-one customer service platform that can revolutionize your business by … Read more
Embrace the Future of New Lead Qualification Experience in Dynamics 365 Sales Are you a sales professional eager to streamline your lead management process and convert more leads into loyal customers? Enter the new lead qualification experience in Dynamics 365 Sales, an innovative update designed to elevate your lead qualification game. In this comprehensive guide, … Read more
Introduction to New UX in Field Service Mobile In the rapidly evolving world of field services, staying on top of the latest technology can be a daunting task. Whether you’re a business owner, a field technician, or an IT professional, understanding the recent updates to the Field Service Mobile app is crucial. Microsoft has recently … Read more
Introduction : Create and Associate Folders in SharePoint Using Dynamics 365 Navigating the ins and outs of integrating Microsoft tools can seem challenging, especially when you’re just starting. If you’re attempting to understand how to Create and associate folders in SharePoint using Dynamics 365, you’re in the right place. This comprehensive guide demystifies the process, … Read more
Unlocking the Future: Microsoft Dynamics 365 Service Modernization Made Simple Embark on a journey to modernize your service operations with Microsoft Dynamics 365! This beginner-friendly guide explains what Dynamics 365 is, how it improves customer service and engagement, and the many features and benefits it offers. Whether you’re a small business or a large enterprise, … Read more
A Beginner’s Guide to Recent and Pinned Records in Customer Service Workspace Customer service is the heartbeat of any business, and having the right tools to streamline this process is crucial. Microsoft’s Customer Service Workspace (CSW) offers an array of features designed to enhance efficiency and improve customer interaction. This comprehensive guide aims to introduce … Read more
Unleashing The Potential of Copilot in Dynamics 365 Commerce: An AI-powered Revolution in Retail Artificial Intelligence (AI) is setting new benchmarks in almost every industry. In the retail sector, it promises enhanced customer experiences, optimized operations, and efficient management. One innovation that’s getting a lot of attention is Copilot in Dynamics 365 Commerce. Intrigued? Let’s … Read more
Introduction to Empowering Customer Service with Copilot : A Beginner’s Guide to Smooth Set Up Copilot for Customer Service Imagine transforming your customer service team into a seamless, efficient, and ultra-responsive unit. Enter Copilot for Customer Service—a cutting-edge solution designed to elevate your customer service game. If you’re new to the concept of Copilot or … Read more
Introduction: Revolutionizing Business with Microsoft Dynamics 365 Imagine boosting your company’s profitability by $30 million just by optimizing your business processes. Sounds impressive, right? This is precisely what G&J Pepsi managed to achieve with the help of Microsoft Dynamics 365, a suite of intelligent business applications. Whether you’re a beginner or looking to expand your … Read more